Feb 18, 2022Liked by Ujjval Pamnani

A good example of change of intermediaries would be replacement of travel agents by Travel portals for Hotel bookings. Many years back, you would trust the Travel agent for making Hotel recommendations as you would be assured of a good experience. This has been replaced by online marketplaces where other travellers rate hotels and if the number of reviews is large enough you feel assured about their reviews

Expand full comment